PRIVACY POLICY
Last updated: 2 September 2026
1. General information
This Privacy Policy explains how NEOTEMPO SRL collects, uses, retains and protects the personal data of visitors to neotempo.md and its customers.
The personal data controller is:
NEOTEMPO SRL
IDNO: 1002600015049
Registered address: MD-2021, Chișinău municipality, 62/A Hîncești Road, office 57, Republic of Moldova
Telephone: 069019150
Email: office@neotempo.md
Personal data is processed in accordance with the applicable legislation of the Republic of Moldova concerning personal data protection, consumer protection and electronic commerce.
2. Personal data we may collect
Depending on how you use our website and services, we may collect:
• first and last name;
• telephone number;
• email address;
• delivery and billing addresses;
• details of ordered products, order value and order history;
• information required for accounting, tax documents or bank transfers;
• information about the payment method and transaction status, without retaining complete bank card details;
• information included in requests, complaints, returns and warranty claims;
• IP address, device type, browser and operating system;
• information about the use of the website;
• online identifiers and information collected through cookies and similar technologies;
• other information voluntarily provided by the user.
Please do not provide personal information that is not required for your request or order.
3. Purposes of processing
We may process personal data to:
• register, confirm and process orders;
• conclude and perform a sales contract;
• process payments and confirm transactions;
• deliver orders;
• communicate with the customer about an order or request;
• process returns, complaints and warranty claims;
• issue and retain accounting and tax documents;
• prevent fraud and maintain website security;
• administer and improve the website;
• prepare statistics and analyse website usage;
• display advertising and measure campaign effectiveness;
• send commercial communications where consent or another lawful basis exists;
• comply with legal obligations and resolve disputes.
4. Lawful bases for processing
Depending on the circumstances, processing is based on one or more of the following:
• performance of a contract or steps requested before entering into a contract;
• compliance with a legal obligation of NEOTEMPO SRL;
• the data subject’s consent;
• the legitimate interests of NEOTEMPO SRL, including website security, fraud prevention, service improvement and protection of the company’s rights;
• establishment, exercise or defence of legal claims.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing lawfully carried out before the withdrawal.
5. Payments
Online card payments are processed through Paynet.
Information required for the order and payment is transmitted to Paynet and, where necessary, to the card-issuing bank or other financial institutions involved in processing the transaction.
NEOTEMPO SRL does not collect or retain the complete card number, CVV/CVC code or complete card authentication details. This information is entered and processed within the payment processor’s secure environment.
For instalment payments, bank transfers or other financial services, the necessary information may also be processed by the selected financial institution under its own privacy policy.
6. Recipients of personal data
To the extent necessary for the stated purposes, data may be disclosed to:
• Paynet, banks and other payment institutions;
• courier and transport services;
• hosting, IT support, maintenance and information security providers;
• accounting, legal and consulting service providers;
• analytics, online advertising and communication service providers;
• public authorities, courts or other institutions where disclosure is required by law.
Our partners receive only the information necessary to provide the relevant services and must protect it in accordance with applicable contractual and legal obligations.
NEOTEMPO SRL does not sell customers’ personal data.
7. Cookies, analytics and advertising
The website may use cookies and similar technologies for:
• operating the shopping cart and user session;
• remembering user preferences;
• website security and correct operation;
• audience measurement and website usage analysis;
• measuring and personalising advertising campaigns.
The website may use services such as Google Analytics, Meta Pixel and similar tools. These services may collect information about the device, browser, IP address, pages viewed and actions taken on the website.
Cookies that are not strictly necessary will be used in accordance with the user’s choices and consent where consent is required by law.
Users can control or delete cookies through their browser settings. Blocking strictly necessary cookies may affect the shopping cart, authentication or other website functions.
8. Marketing communications
We may send news and offers by email, SMS or other communication methods only where an appropriate lawful basis exists.
You may unsubscribe at any time through the option provided in the message or by contacting office@neotempo.md.
Unsubscribing from marketing does not affect communications necessary to process an order, deliver a product, provide warranty services or respond to a request.
9. International data transfers
Some IT, analytics or online advertising providers may process information outside the Republic of Moldova.
Where an international transfer is required, NEOTEMPO SRL and its providers will apply the mechanisms and safeguards required by applicable law.
10. Data retention
Personal data is retained only for as long as necessary for the purposes for which it was collected and to comply with legal obligations.
Information concerning orders, payments, accounting documents, warranties and complaints may be retained for the periods required by tax, accounting, commercial and consumer protection legislation.
Data processed on the basis of consent is retained until consent is withdrawn or the data is no longer required, unless a longer period is required by law.
After the applicable period expires, data will be deleted, anonymised or archived in accordance with the law.
11. Data security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no electronic transmission or storage method can guarantee absolute security. Users should also protect their devices and access credentials.
12. Your rights
Subject to the conditions established by law, you may have the right to:
• receive information about the processing of your personal data;
• request access to your data;
• request correction of inaccurate or completion of incomplete data;
• request deletion of your data;
• request restriction of processing;
• object to processing;
• request data portability, where applicable;
• withdraw consent;
• not be subject to a decision based solely on automated processing where it produces legal or similarly significant effects;
• lodge a complaint with the competent data protection authority or seek a judicial remedy.
Individual rights may be subject to conditions and exceptions established by law.
To exercise your rights, contact office@neotempo.md. To protect personal data, we may request information necessary to verify the identity of the person making the request.
13. Children’s data
Our website and products are not specifically directed at children. Orders must be placed by persons with the necessary legal capacity or with the consent of their legal representative.
If we learn that a child’s data has been collected without an appropriate lawful basis, we will take steps to delete it.
14. Third-party links
The website may contain links to pages or services operated by third parties. NEOTEMPO SRL does not control their data-processing practices. We recommend reviewing the privacy policy of each external service.
15. Changes to this policy
We may update this Privacy Policy when our services, technologies or legal requirements change.
The revised version will be published on the website together with the date of the latest update.
16. Contact details
For questions or requests concerning personal data:
NEOTEMPO SRL
Telephone: 069019150, 069144904
Email: office@neotempo.md
Address: MD-2021, Chișinău municipality, 62/A Hîncești Road, office 57, Republic of Moldova