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INFORMATION

PRIVACY POLICY

Last updated: 4 October 2026

  1. General information

This Privacy Policy explains how NEOTEMPO SRL collects, uses, discloses, stores and protects the personal data of users of the neotempo.md website, its customers and persons submitting enquiries or instalment purchase applications.

The personal data controller is:

NEOTEMPO SRL
IDNO: 1002600015049
Registered address: MD-2021, Chișinău Municipality, 62/A Hîncești Road, Office 57
Telephone: 069019150, 069144904
Email: office@neotempo.md
Website: https://neotempo.md

Personal data is processed in accordance with Law No. 195/2024 on Personal Data Protection and the applicable legislation of the Republic of Moldova concerning consumer protection, electronic commerce, accounting and payment services.

By using the website, placing an order or submitting an application, the person confirms that they have read this Privacy Policy.

  1. Personal data we may collect

Depending on how you use the website and our services, we may collect the following categories of data:

• first name and surname;
• telephone number;
• email address;
• delivery address and billing address;
• locality and country;
• information about ordered products, quantities, value and order history;
• selected payment method;
• information required for issuing tax documents or processing a bank transfer;
• information concerning the payment and transaction status, without storing full bank card details;
• information provided in connection with enquiries, complaints, returns and warranty requests;
• IP address, device type, browser, operating system and information about how the website is used;
• online identifiers and information collected through cookies and similar technologies;
• correspondence with NEOTEMPO SRL;
• other information voluntarily provided by the user.

When an instalment purchase application is submitted, we may additionally collect:

• the product for which financing is requested and its price;
• the requested financing period;
• the selected financial partner;
• an image of the front and back of the identity document;
• information contained in the identity document;
• information about the submission and status of the application;
• the date and time the application was submitted;
• subsequent communications concerning the application.

Please do not provide us with personal data that is not necessary for your order or enquiry.

In particular, when uploading documents, please do not attach documents or information that are not expressly requested in the form.

  1. Source of the data

We primarily collect data directly from the data subject when that person:

• places an order on the website;
• completes the instalment purchase form;
• contacts us by telephone, email, contact form or other means;
• requests the return of a product, warranty service or the resolution of a complaint;
• uses the website and consents to the use of certain cookies.

In some cases, we may receive information regarding the status of a payment or financing application from Paynet, the relevant bank, the selected credit institution or another provider involved in delivering the requested service.

  1. Mandatory and optional data

Fields marked as mandatory on the website are required to process an order, enquiry or instalment purchase application.

If mandatory data is not provided or the requested documents are not uploaded correctly, we may be unable to:

• register or process the order;
• contact the customer;
• arrange delivery;
• process the payment;
• forward the financing application to the selected partner;
• process a complaint, return or warranty request.

Providing data that is not marked as mandatory is voluntary.

  1. Purposes of processing

We may process personal data for the following purposes:

• registering, confirming and processing orders;
• concluding and performing the sales agreement;
• processing payments and confirming transactions;
• delivering orders;
• communicating with the customer regarding an order or enquiry;
• managing returns, complaints and warranty claims;
• issuing and retaining accounting and tax documents;
• preventing fraud and ensuring website security;
• administering and improving the operation of the website;
• producing statistics and analysing website usage;
• displaying advertising and measuring the effectiveness of advertising campaigns;
• sending commercial communications where consent or another lawful basis exists;
• complying with legal obligations;
• establishing, exercising or defending legal claims;
• resolving potential disputes.

For instalment purchase applications, the data is processed for:

• registering the application;
• verifying that the form has been completed and that the required documents are attached;
• identifying the product, its value and the requested financing period;
• forwarding the application and documents to the financial partner selected by the applicant;
• communicating with the applicant regarding the application;
• communicating with the financial partner regarding the submitted application;
• retaining evidence that the application was submitted and handled;
• preventing fraudulent applications and protecting the rights of the applicant and NEOTEMPO SRL.

  1. Lawful bases for processing

Depending on the circumstances, data is processed on one or more of the following lawful bases:

• performance of a contract or taking steps requested by the data subject before entering into a contract;
• compliance with a legal obligation applicable to NEOTEMPO SRL;
• the data subject’s consent;
• the legitimate interests of NEOTEMPO SRL, including website security, fraud prevention, service improvement and protection of the company’s rights;
• establishment, exercise or defence of a legal claim.

For an instalment purchase application, the data required to register and forward the application is processed in order to take steps requested by the applicant before a possible financing agreement is concluded.

Where the form requests express consent for documents to be forwarded to the selected financial partner, the relevant processing may also be based on consent.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Withdrawal of consent or a request for data deletion may make it impossible to continue processing an application that has not yet been decided.

  1. Instalment purchase applications

By completing the instalment purchase form, the applicant requests NEOTEMPO SRL to register and forward the application and necessary documents to the selected financial partner.

Depending on the selected period and the applicable commercial terms, the application may be forwarded to:

• EasyCredit;
• Microinvest;
• IuteCredit.

Eligibility requirements, approval or rejection of financing, the amount of instalments, financing costs, checks carried out and terms of the credit agreement are determined exclusively by the financial partner.

NEOTEMPO SRL:

• is not a credit institution;
• does not provide the loan;
• does not guarantee approval of the application;
• does not make the final financing decision;
• does not assess creditworthiness on behalf of the financial partner, except for possible technical checks concerning completion of the form;
• does not make automated decisions regarding approval or rejection of financing.

The selected financial partner will process the data received in accordance with its own privacy policy and the legal obligations applicable to it. In relation to the assessment of the application and financing decision, the financial partner may act as an independent personal data controller.

Before signing a credit agreement, the applicant should review the financing terms and the privacy policy provided by the financial partner.

  1. Uploaded identity documents

Images of identity documents are requested only where they are necessary for forwarding and assessing an instalment purchase application.

Uploaded documents:

• are not published on the website;
• are not accessible to other users;
• are not stored in a publicly accessible website directory;
• are accessible only to authorised persons who require them to process the application;
• are disclosed only to the selected financial partner and, where necessary, authorised persons involved in processing the application;
• are not used for advertising purposes.

The applicant must upload only their own valid documents that are expressly requested in the form.

Documents belonging to another person must not be uploaded without an appropriate lawful basis and without informing that person.

  1. Payments

Online card payments are processed through the Paynet system.

To process a transaction, certain information about the order and payment is transmitted to Paynet and, where applicable, to the card-issuing bank or other institutions involved in processing the payment.

NEOTEMPO SRL does not collect or retain the full card number, CVV/CVC code or other complete card authentication details. This information is entered and processed in the payment processor’s secure environment.

NEOTEMPO SRL may retain information such as:

• payment identifier;
• event or transaction identifier;
• amount;
• currency;
• payment status;
• confirmation date and time.

Where payment is made in instalments, by bank transfer or through other financial services, the necessary data may also be processed by the selected financial institution in accordance with its legal obligations and privacy policy.

  1. Recipients of personal data

To the extent necessary to achieve the purposes described above, data may be disclosed to:

• Paynet, banks and other payment institutions;
• EasyCredit, Microinvest or IuteCredit, depending on the selected financial partner;
• courier and transport service providers;
• hosting, IT, maintenance and security service providers;
• email and communication service providers;
• accounting, legal and consultancy service providers;
• online analytics, advertising and communication service providers;
• public authorities, courts or other institutions where disclosure is required by law or is necessary to protect a legal right.

Recipients receive only the data necessary to provide the relevant services and must protect it in accordance with their applicable legal and contractual obligations.

NEOTEMPO SRL does not sell or rent customers’ personal data.

  1. Cookies, analytics and advertising

The website may use cookies and similar technologies required for:

• operation of the shopping cart and user session;
• storing preferences;
• security and proper operation of the website;
• audience measurement and analysis of website usage;
• evaluation and personalisation of advertising campaigns.

The website may use services such as Google Analytics, Meta Pixel and other similar tools. These services may collect information about the device, browser, IP address, pages viewed and actions performed on the website.

Strictly necessary cookies may be used without consent where they are essential for providing a service requested by the user.

Analytics, advertising or personalisation cookies that are not strictly necessary will be activated only in accordance with the user’s choices and applicable legal requirements.

The user must be able to accept, reject or modify their choices regarding cookies that are not strictly necessary.

Cookies may also be controlled or deleted through browser settings. Blocking strictly necessary cookies may affect the shopping cart, authentication or other website functions.

  1. Commercial communications

We may send news and offers by email, SMS or other means only where an appropriate lawful basis exists.

Acceptance of this Privacy Policy, placing an order or submitting a financing application does not automatically constitute consent to receive commercial communications.

Where commercial communications are based on consent, the relevant option must be presented separately and must not be pre-selected.

You may unsubscribe at any time by using the option provided in the message or by contacting us at office@neotempo.md.

Unsubscribing from commercial communications does not affect messages required for processing an order, arranging delivery, processing a financing application, providing warranty service or responding to an enquiry.

  1. International data transfers

Some IT, email, analytics or advertising service providers may process data outside the Republic of Moldova.

Where an international transfer of data takes place, NEOTEMPO SRL will verify that a lawful basis exists and, where necessary, will apply the measures and safeguards required by applicable legislation.

Additional information about the safeguards used for a particular transfer may be requested at office@neotempo.md.

  1. Retention period

Data is retained only for as long as necessary for the purposes for which it was collected and to comply with legal obligations.

Information concerning orders, payments, accounting documents, warranties and complaints may be retained for the periods required by tax, accounting, commercial and consumer protection legislation.

Data processed on the basis of consent is retained until consent is withdrawn or until the data is no longer required, unless the law requires a longer retention period.

For instalment purchase applications:

• data and documents are retained for the period necessary to register, forward and assess the application;
• images of identity documents held by NEOTEMPO SRL will be deleted no later than 30 days after the decision is communicated, the application is withdrawn or transmission to the financial partner is completed, provided that their continued retention is no longer necessary and the law does not require a longer period;
• documents relating to an abandoned or unsubmitted application will be deleted no later than 30 days afterwards;
• certain minimum information concerning the application, such as the date, product, selected partner and transmission status, may be retained for a longer period where necessary for record-keeping, handling complaints, preventing fraud or defending a legal claim.

Documents retained by the financial partner are subject to the retention periods established by that partner and the legislation applicable to its activities.

After the applicable retention period expires, the data will be deleted, anonymised or archived in accordance with the law.

  1. Data security

We implement reasonable and proportionate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include:

• restricting access to data to authorised persons only;
• using secure connections;
• protecting accounts and information systems;
• updating website applications and components;
• creating backups where necessary;
• limiting retention periods;
• deleting documents that are no longer required;
• providing instructions to persons who have access to the data;
• assessing providers that process data on our behalf.

In the event of a personal data security incident, we will take the necessary measures to limit its consequences and will notify the competent authority and affected persons where notification is required by law.

No method of electronic transmission or storage can guarantee absolute security. Users must also protect their devices, accounts and access credentials.

  1. Automated decision-making

NEOTEMPO SRL does not make decisions based exclusively on automated processing that produce legal effects or similarly significantly affect the data subject.

In particular, NEOTEMPO SRL does not automatically approve or reject instalment purchase applications.

The decision regarding approval of financing belongs to the selected financial partner. The partner may use its own assessment procedures, including checks and automated systems, in accordance with applicable legislation and its privacy policy.

Information about the assessment process, the possibility of human intervention and challenging a decision should be requested directly from the financial partner.

  1. Rights of the data subject

Subject to the conditions provided by law, the data subject may have the right to:

• receive clear information about how their data is processed;
• request access to the data;
• obtain a copy of the processed data;
• request correction of inaccurate data or completion of incomplete data;
• request deletion of the data;
• request restriction of processing;
• object to processing;
• request data portability, where applicable;
• withdraw consent;
• not be subject to a decision based exclusively on automated processing where it produces legal effects or similarly significantly affects them;
• lodge a complaint with the competent data protection authority;
• bring proceedings before a court.

These rights may be subject to the conditions and exceptions provided by law. For example, the right to deletion does not apply to the extent that retaining the data is necessary to comply with a legal obligation or to establish, exercise or defend a legal claim.

To exercise your rights, please contact us at office@neotempo.md.

The request must contain sufficient information to identify the person and the data to which it relates. To protect personal data, we may request additional information necessary to verify the applicant’s identity.

We will respond to the request without undue delay and generally within one month of receiving it. Where the law permits an extension due to the complexity or number of requests, the person will be informed of the extension and the reasons for it.

  1. Right to lodge a complaint

If you believe that your data is being processed in breach of the law, please first contact us at office@neotempo.md so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with:

National Centre for Personal Data Protection of the Republic of Moldova
Website: https://datepersonale.md

Contacting NEOTEMPO SRL does not limit the person’s right to lodge a complaint directly with the competent authority or bring proceedings before a court.

  1. Children’s data

Our website and products are not specifically intended for children.

Orders and instalment purchase applications must be submitted by persons with the necessary legal capacity. Financing applications must not be completed by minors.

We do not intentionally request copies of minors’ identity documents through the instalment purchase form.

If we become aware that a minor’s data has been collected without an appropriate lawful basis, we will take steps to restrict the processing and delete the data.

  1. Links to other websites

The website may contain links to pages or services operated by third parties, including Paynet and the financial partners.

NEOTEMPO SRL does not control how these third parties process data when acting as independent controllers. We recommend reviewing the privacy policy of each external service before providing personal data.

  1. Changes to this Privacy Policy

We may update this Privacy Policy when there are changes to our services, technologies, partners, data processing operations or legal requirements.

The updated version will be published on the website and will indicate the date of the latest revision.

In the event of material changes, we may display an additional notice on the website or inform data subjects using the available contact details where necessary.

  1. Contact information

For questions, requests or complaints concerning the protection of personal data:

NEOTEMPO SRL
IDNO: 1002600015049
Telephone: 069019150, 069144904
Email: office@neotempo.md
Address: MD-2021, Chișinău Municipality, 62/A Hîncești Road, Office 57

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