We deliver orders quickly and free of charge across Moldova so you can receive your watch conveniently and without extra costs.

🚚 Delivery

• Free delivery across the Republic of Moldova for orders over 500 MDL
• Delivery is carried out by Nova Posta courier service
• You can choose:
  • home/office delivery
  • delivery to the nearest Nova Posta branch

Exception: delivery is not available in Transnistria

Delivery time: 1–2 business days after order confirmation.

💳 Payment methods

• Cash on delivery — payment to the courier upon receiving the parcel
• Cash/Card payments accepted

⌚ What you receive with your order

• safely packaged product
• original box (if provided by the manufacturer)
• warranty certificate
• product inspection before shipping

🔎 Useful information

• Our operator will contact you to confirm the order before shipment
• You will receive a notification once the parcel is handed over to the courier
• Delivery time may slightly vary for remote locations

🎁 Recommendation

Online orders are prepared carefully and shipped quickly — perfect both for personal purchases and gifts.

If you have any questions about delivery or payment, our team will be happy to assist you via chat or phone.

You can purchase a watch in installments quickly and conveniently — online or in our physical stores.

📌 How to apply

• Installment plans available for 6 or 12 months
• We cooperate with:
  • Easy Credit
  • Microinvest
  • Iute Credit
• Only a photo of your passport (both sides) is required

🖥 Where to apply

• Online on our website — by submitting an application
• In any of our stores

Approval usually takes up to 30 minutes.

🚚 Receiving your watch

• For online installment purchases:
  • we ship the watch to you
  • the contract is delivered together with the order
• Free delivery across Moldova

💰 Payment terms

• No down payment
• No hidden fees
• Fixed monthly payments for the entire installment period

🔎 Important information

• Final approval is made by the financial company
• Our operator will help you choose the best installment option
• Installments are available for most watch models

🎁 Recommendation

Installments are a convenient way to get a quality watch today and pay gradually, without financial pressure.

If you need assistance, our team will gladly help you via chat or phone.

We are confident in the quality of our watches, so you can shop at NEOTEMPO with complete peace of mind.

Can I return or exchange a product?
Yes. You have 14 days to decide. If the watch doesn’t meet your expectations, you can easily return or exchange it.

What are the conditions?
We keep it simple. The product must be:

• unused
• in perfect condition
• in original packaging
• with all accessories and proof of purchase

What if I don’t like the watch?
No problem at all. You can:

• exchange it for another model
• or request a refund

Our team will gladly help you choose the best option.

How do I request a return or exchange?
Just contact us — we will:

• respond quickly
• guide you step by step
• handle everything smoothly

Who pays for shipping?

• If you change your mind — return shipping is paid by the customer
• If there is a manufacturing defect — we cover all costs

When will I receive my refund?
Refunds are processed within 5–10 business days after inspection — often faster.

💬 Important:
Our goal is simple — we want you to be happy with your purchase. We always aim to resolve any situation in your favor.

When you buy from NEOTEMPO, you get more than a watch — you get an authentic product with official warranty and full support.

Do your watches come with a warranty?
Yes. All watches include an official warranty of 1 to 3 years, depending on the brand.

What does the warranty cover?
The warranty covers:

• manufacturing defects of the movement
• faults not caused by the user

💡 We work only with trusted brands, so such cases are very rare.

What is not covered by the warranty?
The warranty does not cover:

• normal wear and tear (strap, battery, glass)
• damage caused by impact or water (if water resistance guidelines are not followed)
• improper use

Where should I go in case of an issue?
You can:

• visit any NEOTEMPO store
• or contact us online

We will quickly arrange inspection and provide a solution.

Do you offer service?
Yes, we assist with:

• battery replacement
• bracelet adjustment
• usage консультации
• repairs (warranty and post-warranty)

How long does repair take?
Usually 3 to 14 business days, depending on the case.

Should I keep the warranty card?
Yes, we recommend keeping your warranty card and receipt to speed up the process.

💬 Important:
We support you even after your purchase. Our goal is to ensure your watch works perfectly for years.