Warranty terms and conditions
The product has a 24-month warranty term from the day of the purchase.
The present warranty card is valid only in case a correctly completed warranty coupon and a defective product are presented.
The present warranty can be applied only to the product’s defects emerged because of manufacturer’s guilt.
If a defect is found, the product’s parts and their replacement are totally free. Terms of damaged product’s repair are determined by the service center regarding each particular case. Terms of repair do not exceed 45 days. The warranty term is prolonged while the product is being repaired.
The following items are considered acceptable and do not constitute a defect during the warranty term:
- The battery applied to the product by the manufacturer is discharged. The change of battery during the warranty term is accomplished in the service center and is free. Only the battery’s price is to be paid by the customer.
- Strap, bracelet, case, buttons, handles of the product are worn out or their cover (gilt, metal, etc.) is removed during the usage.
- An hour hand and minute hand mismatch of less than 0,5 minute graduation is occurred (both hands initially being fixed in position 12:00).
- A second hand divergence of 0,5 second graduation is occurred.
- A free play of hour hand or minute hand not exceeding 0,5 second graduation is occurred.
- Functional and technical divergences of the product from the data pointed out in documents, if they can be regulated and corrected in the service center without replacement of parts.
- If used in harsh drops of temperature, small amount of condensate can emerge on the reverse of a glass.
Warranty cannot be applied to the following items:
- The product has signs of hits and mechanical damages, such as dimples, dents, detached hands, marks or digits, absent or deformed winding handles, etc. as well as marks of unsanctioned opening or repair attempts made by the unauthorized service centers.
- Internal and external damages, caused by any kind of mechanical contacts, hits or vibration, handling by force with any of the product’s parts, broken or detached glass, cracks, splits, chips, scratches, scores of surface, deformed materials and parts, broken or curved axis of the regulation handle, broken bracelet lugs of case, etc.
- Damages caused by contacts with water due to the neglect of the usage rules. Watches marked by the “Water resistance” inscription are not destined for swimming. Any operation with handle and buttons of watches sunk in water is prohibited (except special watches for underwater swimming marked “Diver’s”).
- Damage of the calendar mechanism, caused by manual setting of time by the customer in the period from 11:00 PM and 04:00 AM, when the function of automatic change of date and time is being activated.
- Damages, caused by contact with caustic or corrosive chemical substances or liquids.
Warranty repair works are not accomplished in the following cases:
- Infringement of usage rules or usage of the product beyond its predestination.
- Absence or incorrect completion of the warranty coupon (absent name of model, date of purchase, manufacturer’s register code, stamp of the commercial company, customer’s and vendor’s signature) as well as presence of a warranty coupon of dubious origin.